How can I speed up my PrivateTunnel connection?
As much as we would like to give you a speedier connection, both speed and latency (ping times) are governed by the following factors (generally not controlled by us):
- Your native connection speed (if you have a 1.5 Mbps DSL connection, connecting to PrivateTunnel will not give you a higher speed; in other words, your max speed is still 1.5 Mbps)
- The network congestion on your link (the busier your connection is, the slower the resultant VPN connection will also be)
- Your ISP routing to our servers (if your ISP does not have good routing to our servers, then the resultant VPN connection will not perform well)
- The connection type you are using (some connection types have inherent high latency, such as satellite and mobile 3G/4G connections; this latency will be translated directly onto your VPN connection since it takes longer for your computer to reach our servers)
- Any applicable country / network restrictions (some countries / networks restrict or throttle network traffic that is outside of what's permitted on their network; if you are in this type of network, your connection to PrivateTunnel may suffer a performance degradation)
- The distance you are away from our servers (if you are in Hong Kong, and are connecting to our servers in the United States, there will naturally be an unavoidable latency increase and speed degradation as compared to your native connection; the amount of such degradation is determined by the other factors listed here. Generally speaking, the further you are away from our servers, the more noticeable the performance degradation will be on your VPN connection.)
- The amount of time it takes for our servers to reach the destination server in question (if it takes our servers longer to retrieve the data it needs to return it back to you, then your VPN connection will not perform as well. The worst case scenario is when you are accessing domestic resources over an international VPN link since this will result in a loop in order to complete your request. For example, if you are in the Netherlands and are connecting to our San Jose region in the United States, but are accessing domestic resources in the Netherlands, the VPN link will naturally be very slow since your computer will have to reach out to the United States to make the request, our servers have to go out from the United States to the Netherlands to request the information, and wait for it to come back from Europe to the United States. Once the information is received, it has to go back out again from the United States to the Netherlands to return the information to you. Since the distance the data has to travel is very great in this scenario, both your connection speeds and latency is likely to be very poor in this case)
- The compressibility of your data (PrivateTunnel utilizes compression to make your VPN connection speedier - the more compressible your data, the faster the resulting connection. Please note that this will likely cause a higher than normal uplink speed reading when doing a speed test, although real-life speed differences are likely to be less since only a limited number of data types can be compressed while transferred over the Internet)
- The connection protocol used (PrivateTunnel uses both TCP and UDP for its VPN connections, although the UDP protocol is preferred due to its performance advantages. If your provider does not support UDP connections, there will be a significant performance penalty to your connection performance while connected to our service.)
In order to improve your VPN connection speed, doing the following may help you achieve a more performant connection:
- Close any bandwidth intensive background applications such as BitTorrent, download managers, or software updaters during your PrivateTunnel session.
- When possible, connect using an Ethernet connection instead of a Wi-Fi connection (this can resolve certain issues with signal strength or interference especially if you live in a crowded area such as a big city)
- Contact your Internet service provider for a connection upgrade (while this may not be feasible for everyone, doing so is likely to have a positive effect on your VPN connection)
- Pick to connect to a region that is physically closer to you or the server(s) / service(s) you are connecting to
- When possible, select servers that are closer to your servicing region (for example, if you are inside a multiplayer game, selecting a U.S. region while you are connected to our San Jose region will likely result in better latency rates than if you are connecting to a European server while connected to the same region)
If these tips do not seem to help with your connection, and you have reasons to believe your issue is caused by an issue that can be resolved on our end, please contact us at email@example.com and we will be more than happy to investigate this further.