Windows is saying "No Internet access" after connecting to PrivateTunnel, how come?
After connecting to PrivateTunnel, you may notice that Windows is reporting there is "No Internet access" on one of the connections, like the screenshot below:
Note that this behavior is normal since a VPN connection does not provide true Internet access by itself. That being said, your data is still being protected by our service and there should be no reason to worry about this indicator unless you are not able to browse the Internet once connected to our service. If this happens, please contact us on the support portal or via email with the following information:
- The region you are trying to connect to
- The public IP address you are using (which can be acquired from www.ipchicken.com)
- The ISP you are using, if known
- The country you are connecting from
- The medium you are trying to connect using (e.g. Ethernet cable, Wi-Fi, public-Wi-Fi, 3G/4G air-card, etc.)
- Any connection errors you have received, and log files from your software client (if available)
We will then try our best to diagnose the issue after receiving this information.