After connecting to PrivateTunnel, you may notice that Windows is reporting there is "No Internet access" on one of the connections, like the screenshot below:
Note that this behavior is normal since a VPN connection does not provide true Internet access by itself. That being said, your data is still being protected by our service and there should be no reason to worry about this indicator unless you are not able to browse the Internet once connected to our service. If this happens, please contact us on the support portal or via email with the following information:
We will then try our best to diagnose the issue after receiving this information.