PrivateTunnel is an OpenVPN protocol service only. Connection via other connection protocols, such as PPTP, L2TP/IPsec, or SSTP will not lead to a successful connection.
For this reason, a compatible OpenVPN client, such as our official client downloaded from our website, must be used to connect to our service. Most devices only provide built-in support for PPTP, L2TP/IPsec, or SSTP, and therefore will not work with our service. For those devices that contain an integrated OpenVPN client, please consult the device documentation for instructions on how to configure your device to connect to our service. Your connection profile (.ovpn file) may be acquired by logging in to our website portal, and then clicking the My Account button on top of the page.