To connect to PrivateTunnel using the Tunnelblick client, please make sure you have the latest version of the client installed on your computer. Make sure your operating system is supported by the specific Tunnelblick version before installing it on your computer.
The latest version can be downloaded from this URL: https://tunnelblick.net/
After the Tunnelblick client is installed, please got to Settings in privatetunnel.com and download your connection/user profile.
Once the profile is downloaded, open it in Finder:
You may get a warning about the profile you have downloaded. Simply click Open to continue:
Tunnelblick should then ask you to install the configuration. Select All Users to continue (if Tunnelblick does not appear, exit any open instances of Tunnelblick and try again):
An administrator password is needed to install the profile. Provide the administrative credentials and then click OK:
After the connection profile has been imported, the Tunnelblick icon should present you with the option to connect to the region that was imported. You may continue to import other regions until you have all the regions available to you within Tunnelblick.
If you are experiencing issues with the connection, select the VPN Details... option and then click the Log tab that appears:
Select the Copy Diagnostic Info to Clipboard button, paste the contents into a text editor such as TextEdit, and save the file. Afterwards, email the attachment to firstname.lastname@example.org and we will be more than happy to look over the log file for you.
If you are receiving error messages that no dev tun or dev tap is found while importing the profile, it indicates that the profile download process has failed. In that case, you may want to retry downloading the profile under a different browser or computer, or try again later. If you are continuing to have issues, please ensure that your account has adequate bandwidth to connect to the VPN service, or submit an email to email@example.com and we will look at the issue more closely.